Frequently Asked Questions
Find answers to common questions about our services.
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Services & Process
What services do you offer?
We offer comprehensive UI/UX design solutions including website design, web application design, mobile app design, digital transformation consulting, landing page optimization, and conversion rate optimization. Each service is tailored to meet your specific business goals and user needs.
How long does it take to complete a project?
Project timelines vary based on complexity and scope. Typically, a website design project takes 2-4 weeks, while more complex web applications may take 4-8 weeks. We'll provide a detailed timeline during our initial consultation based on your specific requirements.
What is your design process?
Our design process includes: 1) Discovery & Research - Understanding your business, users, and goals, 2) Wireframing & Information Architecture, 3) UI Design & Prototyping, 4) Development Support & Asset Delivery, 5) Testing & Refinement, and 6) Launch Support & Documentation.
Do you provide development services?
While our primary focus is on UI/UX design, we collaborate with trusted development partners and can provide development support. We ensure all our designs are developer-friendly and include detailed documentation for smooth implementation.
Pricing & Packages
What are your pricing plans?
We offer flexible pricing plans starting from $2,499 for landing pages to $9,999+ for complete web applications. Each plan is customizable to your needs. We also offer monthly retainer options for ongoing design support.
Can I customize the package?
Absolutely! We understand that every project is unique. We can tailor our services and packages to meet your specific requirements and budget. Schedule a consultation to discuss your custom needs.
What payment methods do you accept?
We accept major credit cards, PayPal, bank transfers, and cryptocurrency. Our standard payment terms are 50% upfront and 50% upon project completion, with flexible payment plans available for larger projects.
Do you offer any guarantees?
Yes! We offer unlimited revisions until you're completely satisfied with the design. We also provide a 30-day support period after project completion to ensure everything works perfectly.
Project Management & Communication
How do you handle project communication?
We maintain clear communication through your preferred platform (Slack, Email, or WhatsApp). You'll receive regular updates, and we're available for quick questions during business hours. We also schedule weekly progress reviews for larger projects.
What if I need revisions?
We offer unlimited revisions during the design phase to ensure you're completely satisfied. Our iterative process includes regular feedback sessions where you can request changes until the design meets your vision perfectly.
What do you need to get started?
To begin, we need: 1) Your project brief or goals, 2) Brand assets (if available), 3) Examples of designs you like, 4) Target audience information, and 5) Project timeline requirements. We'll guide you through providing these during our initial consultation.
Support & Maintenance
Do you offer post-launch support?
Yes, we provide 30 days of free support after launch to ensure everything runs smoothly. For ongoing support, we offer maintenance packages that include regular updates, optimization, and design improvements.
Can you help with existing designs?
Absolutely! We can audit your existing design and provide recommendations for improvement. We also offer redesign services to enhance your current website or application while maintaining your brand identity.
What about design system documentation?
Every project includes comprehensive documentation of your design system, including style guides, component libraries, and implementation guidelines. This ensures consistency and makes future updates easier.
